We are very happy that you are interested in our offers and would like to take this chance to inform you about the access, use and processing of your personal data.
Why is my data being obtained?
Which data do we receive and what happens to this data once we receive it?
We process the data which you have provided to us for the purposes of booking and carrying out and completing your order with our company. We will only hold onto personally identifying details such name, surname, street, house number, postal code, city or town, birth date, language, nationality, gender, Email and telephone number and allergies or nutritional preferences if it is required for entering these details into the processes that have been requested. The use of your personal details occurs when you book a trip with us, when you make a request for an offer, when you want to inform yourself about our products via our contact page, when you order a catalogue or when you subscribe to our newsletter.
Where will my data be processed?
Your data is processed inside of the EU. If permitted by law, the processing of data also takes place within foreign European and non-European locations. It is necessary to transfer the personal data you have provided to us if we are to fulfill a contractual agreement. This personal data will be sent to the relevant offices or institutions, such as airline companies, language schools, guest families, insurance companies, hotel managers or hotel reservation staff.
Will my data be given to third parties?
If you have decided to book with Sprachcaffe your data will be shared with the necessary service companies, such as airline companies, language schools, guest families, insurance companies, hotel managers or hotel reservation and Sprachcaffe company staff responsible for the required actions. We also give your data to the delivery service company where necessary for the delivery of documents, catalogues and the sending of emails. Your payment details will be given to the relevant payment companies, financial institutions and our payments staff in order to complete purchases with the payment processing company or payment option that you have chosen.
For how long will my data be saved?
Your data will be stored according to the travel, tax and business laws of the legislation. This occurs in order to comply with demands of third parties if applicable, which will be stated before this process is begun in order to fulfill our informational obligation.
What is 'conversion tracking' and how is it used?
If you have found our website via a display on google, an affiliated advertisement or an Email, google AdWords will save a cookie on your computer. This does not enable anyone to identify who you are.
The information contained within the conversion cookies helps us created statistics with which we can measure our conversion rates. This means that we will be informed about how many users have come onto our page through clicks onto Google advertisements, affiliate advertisements or by clicking a link in an email. It also shows us how many users have become aware of one or more of the offers on our website.
In case you do not want to participate in the tracking process, you can always deactivate conversion tracking. This can be done by changing your browser settings so that cookies will be blocked by the relevant domains:
You also have the option to alter your browser settings so that cookies are not saved in the first place or so that cookies are deleted from your computer by the end of your internet session. Please be aware that you may not be able to use many functions on our website if cookie browser settings have been changed in this way. You can find information about the browser settings here. Further information such as your name, your address, your phone number or your email address will not be known to us unless you voluntarily give us these details.
Online chat service
Policy information of Google
This website uses Google Analytics, which is a website analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are saved on your computer. These cookies enable the analysis of the website’s use. The user information that Google generates is usually transferred to Google’s server in the USA, on which it is then saved. In case you have activated the IP anonymization on this website, google will shorten your IP address within the member states of the European Union or in contracted states within the official European economic region. The full IP address will only be transferred to Google’s server in the USA in exceptional cases. If such a case should be at hand the IP address will then be shortened in the USA. Google will use this information when assigned to do so by the website operator. The information will be used in order to evaluate your use of the website, to set up reports about the website activity and to produce information about the use of the website and online services that are connected to the use of the website. The IP address that is shown through Google Analytics will not be compiled with other data from Google. You also have to option to alter your browser settings so that cookies are not saved in the first place or so that cookies are deleted from your computer by the end of your internet session. Please be aware that you may not be able to fully use many functions on our website if cookie browser settings have been changed in this way.
We use Google Maps on certain web pages in order to display maps, locations and so that direction planning can be used. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Your IP address will be sent to Google and a cookie will be saves as soon as you visit a web page that has Google Maps embedded on it.
You can always inform yourself about Google’s data processing at the following website https://policies.google.com/privacy?hl=en&gl=en and you can also always object to this.
Alternatively you can also click this link and thereby prevent Google Analytics from accessing your user data on this website. This will place an opt-out-cookie on your end device. If you delete your cookies you will need to click the link once again.
We use plugins of the social media site facebook.com on some of our web pages. Facebook.com (“Facebook”) is operated by Facebook Inc., 1601. California Ave, Palo Alto, CA 94304, USA. A connection to the Facebook servers will be established if you visit an IWebsite with such a plugin whilst being active within our internet presence. The plugin will then be displayed on the website through this communication with your browser. The Facebook server thereby gets informed about which one of our web pages you have visited. In case you are logged in on Facebook during the time when you visit our website, Facebook will automatically link the information about your activity on our website to your personal Facebook account. If you use the plugin functions that are available on several web pages of ours (such as clicking the “like” buttons or leaving a comment) this information will also be linked directly to your personal Facebook profile, if you are logged in on Facebook at this time. This can be avoided by logging out of Facebook before accessing our website. You can find information about the purpose, extent to which the data is used, further agreements and use of data by Facebook as well as your rights and options to change the settings concerning your privacy at this link: www.facebook.com/policy.php. If you have a Facebook account and do not Facebook to collect information about your use of our website or for Facebook to compile your data use on our website with your personal profile on Facebook, you will need to log out of Facebook and delete cookies that have been placed on your computer before accessing our website.
Data use for Email advertisement
Data use for Email advertisement without newsletter subscription and your right of objection:
If you provide your email address as part of a purchasing process with us or one of our services, we reserve the right to regularly email you offers and notifications about products that are similar to the one(s) you have previously purchased with us, from within our product range unless you have stated your objection towards receiving such emails from us. You can receive occasional emails about product recommendations, information about offers or our newsletter from us. We send you these emails in order to call your attention upon products that you might be interested in based on your previous questions or bookings with us. Your data will of course be treated confidentially and will not be passed on to any third parties that are not involved with the products or the services of our company.
You are able to unsubscribe from our email advertisements at any time. This can be done by messaging us using the contact details stated below or by clicking on the link in the newsletter which is meant for unsubscribing without being charged more than the usual tariff amount which is charged for delivering such actions. Alternatively you can click on this link and fill in the page to unsubscribe.
Can I receive information about my saved data?
You can ask about the extent, the origin and the recipients of the personally identifying data that gets saved. You may also query for which reason personally identifying data is being saved and request that this data be corrected, deleted and also limit the amount of your data that is processed by us. Your queries about these details are completely free of charge. Please send your written questions to the address listed below.
Can I retract my permission for the use of my data?
You can always retract your agreement to let us process your data as well as your agreement to let us use your personally identifying data. Please email firstname.lastname@example.org in order to do this.
Data Protection Administrator and Complaints
c/o SCIH LIMITED, trading as Sprachcaffe Languages Plus
24 Holland Road
In case you have any complaints or questions, please contact the data protection administrator before taking further action. We will take care of resolving any issues that you have directly and to the best of our ability, as we take your satisfaction seriously.
In the unlikely scenario that we are not able to take care of your particular concerns, you can then contact our county's responsible regulatory authority about complaints or queries you may have. You can find their contact details below:
Data Protection Officer